Mortgage Services

Mortgages overview

At Professional Mortgage Services, we are committed to offering our customers the highest possible standards of service. In order to do this, we are proud supporters of the FSA initiative Treating Customers Fairly. We know that everyone benefits when we look after your best interests and treat you fairly in all aspects of our dealings with you - and when you're happy, we're happy.

Whatever your circumstances, as independent mortgage consultants, Professional Mortgage Services has access to the lending criteria of each lender. This means that we can determine which one will offer you the best mortgage based upon your individual needs.

Our commitment to you

We will:

• provide you with clear and reliable information about the products and service we offer
• ascertain your individual needs, preferences and circumstances before recommending a mortgage
• only recommend a mortgage that is suitable and affordable for you
• not recommend a mortgage if we are unable to find a suitable one
• encourage you to ask if there's something you don't understand
• give you access to a formal complaints procedure in the unlikely event that you are dissatisfied with our service

How you can help us

To help us in providing you with the most appropriate advice, we will ask you to:

• tell us as much as possible about your income and outgoings so that we don't burden you with a mortgage you can't afford
• let us know about changes that might affect your ability to repay your mortgage
• let us know if there is any aspect of our advice that you don't understand
• tell us ways which we can improve our service

At Professional Mortgage Services we will review your requirements to establish which lender is offering the best product based upon your individual needs.