Protecting your privacy is important to us. Professional Mortgage Services is committed to providing you with a personalised service that meets your expectations and protects your privacy. The following policy statement outlines how we may collect and use information about you and gives assurances on the things we will not do.
1. We may collect personal information about you from sources including;
- When you contact us with an enquiry or in response to a communication from us
- From publicly available sources such as the electoral roll
- When you agree to buy a product or service from us
- Contract and mortgage data supplied to us, with your prior consent, by another Professional.
2. We will use your personal information for purposes including;
To help provide quotations, administer your mortgage and any related general insurance products and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in the execution of your business.
To write, telephone or e-mail you with details about products and services which we provide ourselves to customers, and which we think could be of particular value to you. This could be new mortgage deals, general insurance products or customer satisfaction surveys. If you do not want this kind of contact, please write to Professional Mortgage Services, Ropley, Pump Lane, Epping Green, Essex, CM16 6PP telling us which of the following we may not use to contact you: mail, e-mail, telephone.
To help detect fraud. The information you supply may be used by mortgage lenders to detect mortgage fraud if an application is submitted to them. We will never make your details available to any third party for their marketing purposes.
3. Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be randomly monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that Professional Mortgage Services comply with legal obligations and procedures (including our customer relations practices).
4. We are happy to provide you with details of the Personal Information, which we process about you. To protect our customers' personal information, we follow strict storage and disclosure procedures, which mean that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee in relation to any requests for access to personal information. Please direct any such request to the Data Protection Officer, Professional Mortgage Services, Ropley, Pump Lane, Epping Green, Essex, CM16 6PP. Professional Mortgage Services shall comply fully with all the requirements of the Data Protection Act.
5. As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site (including the e-mail facilities) is at your own risk.
6. By providing Professional Mortgage Services with any Personal Information you consent to the use of your Personal Information for the purposes and in the manner set out in this Privacy Policy.